Client Overview
- Client: 247DCT
- Industry: Telehealth
- Specialty: Behavioural and Mental Health Services
- Service Type: Virtual (Video/Phone) Therapy and Counselling
- Location: United States
- Monthly Volume: 1300+ telehealth sessions
- User Base: Psychiatrists, Therapists, and Reviewers
Business Challenge
In behavioural health, treatment continuity plays a vital role in successful outcomes. However, the 247DCT client was experiencing:
- Inconsistent session attendance due to manual appointment booking
- Providers spending time re-scheduling regular follow-ups
- Patients missing sessions due to lack of reminders or confusion about dates
- Drop-offs in therapy due to irregular engagement
- Admin overload and tracking issues with long-term treatment plans
Key Impact
This led to reduced care outcomes and administrative inefficiencies in the telehealth model.
Solution with DrCare247
DrCare247 provided 247DCT with recurring appointment functionality to address the challenges.
1. Flexible Recurrence Options
- Includes flexible recurrence choices such as daily, weekly, and monthly
- The platform auto-calculates the number of occurrences based on user input for ease of scheduling
2. Comprehensive Series Setup
- Supports Initial and Follow-up appointments
- Appointment slots are visually marked with a recurring icon for quick identification
- Hovering over the icon reveals frequency details for better clarity
3. Smart Appointment Loading
- Only the first 5 sessions are loaded initially, reducing interface clutter
- Remaining sessions auto-load based on sign-off or cancellation status
4. Advanced Editing Capabilities
- Edit Series: Modify frequency, start/end dates, and time for the entire sequence
- Edit Occurrence: Change or cancel individual appointments in the series
- Cancel Options:
- Cancel a single occurrence
- Cancel future occurrences
- Cancel the entire series
5. Automated Reminders
- Patients and providers receive SMS and email reminders before each session (Triggered 15 minutes and 1 hour before the appointment)
- Reminders are sent out in accordance with the recurring setup
- Makes it easier for patients to remember their sessions and show up on time
Business Impact
| Outcome | Before | After |
| Session Adherence | 68% | 92% |
| Admin Time on Scheduling | High | Reduced by 50% |
| Missed Appointments | Frequent | Minimal |
| Provider Satisfaction | Moderate | Significantly Improved |
Conclusion
Recurring Appointments significantly enhanced care continuity, reduced manual overhead, and strengthened patient engagement in 247DCT. This implementation has proven especially impactful for 247DCT providers who rely on structured, ongoing therapy plans.
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